Oct. 31, 2008
SUNNYVALE, Calif. and Birmingham, Ala. – October 31, 2008 – TeleNav, Inc. today announced that Satellites Unlimited, Inc., the third largest DISH Network service provider in the US, has improved customer service through more efficient installation, decreased fuel consumption and enhanced employee safety measures through the use of TeleNav Track™ from AT&T, a mobile phone-based GPS navigation and tracking service. For the past 12 years, Satellites Unlimited has provided professional installation services for DISH Network customers in the states of Alabama, Florida and Mississippi. Handling more than 365,000 appointments each year, Satellites Unlimited is responsible for fulfilling DISH Network’s regional work orders. Whether service technicians are installing a new dish or servicing an existing installation, the success of Satellites Unlimited’s business comes from its focus on customer service, including making sure appointments are serviced on time. The satellite television market has grown substantially, and with an overall expansion in dish customers over the past five years, Satellites Unlimited has had to reevaluate its dispatching methods in order to maintain its high service level. Additionally, management found that they could contain costs better and run more efficiently if field workers were not spending unnecessary time in the office each morning plotting out their daily routes while still getting lost in the field and wasting fuel while searching for an address. By deploying TeleNav Track on 240 AT&T-powered mobile phones, Satellites Unlimited has eliminated its employees’ dependence on paper maps and reduced calls to customers for verbal directions. TeleNav Track’s turn-by-turn directions also save the company time and fuel since employees don’t get lost looking for the location of customers’ homes. As a result, field workers no longer lose valuable daylight installation hours spent in the office, and each employee saves an average of 30 minutes to an hour otherwise lost from each day, resulting in an estimated decrease of 43,000 to 87,000 hours of company driving time a year. Satellites Unlimited is not alone when it comes to saving costs through GPS services. According to a recent study by the Aberdeen Group, nearly one-third of service companies use GPS-based location data to improve service response times, workforce utilization and service profitability. The report also states that implementing a GPS system reduces overtime costs by an average of 13.2 percent through increased efficiency and driver accountability. “We originally implemented the TeleNav Track service to increase route efficiency and reduce the amount of time field workers had to spend finding customer locations and mapping out their routes in the mornings,” said Tong Huang, IT manager of Satellites Unlimited. “What we did not expect were improvements in employee safety. With TeleNav Track’s voice directions, our technicians are better able to keep their eyes on the road. The safety of our employees and the success of our business are reliant upon this technology. To that point, we hope to implement navigation services for our remaining 240 field workers in the next 12-24 months.” “Like many businesses with a large mobile workforce, Satellites Unlimited has recognized the importance of making their business run as efficiently as possible as a way to reduce costly fuel-related expenses,” said Sal Dhanani, co-founder and senior director of marketing of TeleNav. “With TeleNav Track’s GPS navigation service, businesses can reduce mileage and wasted gas by ensuring their technicians don’t get lost in the field. For industries reliant on a mobile workforce, TeleNav Track offers an effective solution to help companies increase overall productivity and eliminate unnecessary operating costs.” Currently, more than 9,000 organizations rely on TeleNav Track to help manage their mobile resources. In addition, industry analyst firm, Frost & Sullivan, recently recognized TeleNav Track with its 2008 North American Mobility Award for Best MRM Solution on a Handheld Device. For a free consultation or to order TeleNav Track, customers should visit http://www.TeleNav Treack.com or call 1.88.TeleNav.2 (1.888.353.6282).
TeleNav, Inc. is a leading provider of consumer location-based services (LBS), enterprise LBS and automotive LBS. TeleNav's solutions provide consumers, wireless service providers, enterprises and automakers with location-specific, real-time, personalized services such as GPS navigation, local search, mobile advertising, mobile commerce, location tracking and workflow automation. TeleNav's technology is available across more than 500 types of mobile phones, all major mobile phone operating systems and a broad range of wireless network protocols. TeleNav's service providers and partners include AT&T, Bell Mobility, Boost Mobile, China Mobile, Cincinnati Bell, Ford Motor Company, NII Holdings, Rogers, Sprint Nextel, Telcel, T-Mobile UK, T-Mobile USA, U.S. Cellular, Verizon Wireless and Vivo Brazil.Back to Press Release Index