Nov. 17, 2008
SUNNYVALE, Calif. and PORTLAND, Ore. – November 17, 2008 – West Side Electric Company, Inc., a full-service electrical contractor, has improved its customer service, streamlined internal communications and enhanced its billing system through the use of TeleNav Track™, a cell phone-based GPS navigation and tracking service. “TeleNav Track has exceeded our expectations. With TeleNav Track, we can monitor the whole fleet at one time from any computer,” said Glenn Grossman, service manager of West Side Electric. “As a result, our dispatcher has been able to reclaim approximately five hours a week that was previously being spent on routing our technicians. In addition, now that we know the exact location of our technicians, we are able to get them the parts they need more efficiently. We estimate that these two benefits alone add up to a cost savings of more than $13,000 a year.” Family-owned and operated since 1961, West Side Electric provides residential, commercial and industrial electrical contracting services to Clackamas, Clark, Multnomah and Washington counties. For nearly half a century, West Side Electric has completed an average of 6,500 jobs annually and is committed to providing its customers with reliable service. Over the past few years, West Side Electric has seen a steady increase in competitors entering the electrical contracting business. With this competition came an increase in customer demands, leading the company to seek out a solution that would give them a competitive customer service advantage. By deploying TeleNav Track on Sprint cell phones on all of its 33 fleet vehicles, West Side Electric has improved its dispatching and billing capabilities. With TeleNav Track, the company can direct field workers to job sites and to the nearest necessary part – whether at the warehouse or a nearby company vehicle, as well as locate mobile assets if they go missing. Additionally, the company is able to view the location of the whole fleet at once so they can dispatch the closest employee in case of an emergency – offering the most reliable response times to its customers. “For companies that rely on a dispatching center to direct field employees, it is critical to have an effective system in place,” said Sal Dhanani, co-founder and senior director of marketing for TeleNav. “With TeleNav Track, businesses can monitor their entire fleet at once to ensure maximum efficiency. This added visibility protects companies against lost revenue and can bolster immediate ROI, as seen with West Side Electric.” Currently, more than 9,000 organizations rely on TeleNav Track to help manage their mobile resources. In addition, industry analyst firm, Frost & Sullivan, recently recognized TeleNav Track with its 2008 North American Mobility Award for Best MRM Solution on a Handheld Device. For a free consultation or to order TeleNav Track, visit http://www.telenavtrack.com or call 1.88.TeleNav.2 (1.888.353.6282).
TeleNav, Inc. is a leading provider of consumer location-based services (LBS), enterprise LBS and automotive LBS. TeleNav's solutions provide consumers, wireless service providers, enterprises and automakers with location-specific, real-time, personalized services such as GPS navigation, local search, mobile advertising, mobile commerce, location tracking and workflow automation. TeleNav's technology is available across more than 500 types of mobile phones, all major mobile phone operating systems and a broad range of wireless network protocols. TeleNav's service providers and partners include AT&T, Bell Mobility, Boost Mobile, China Mobile, Cincinnati Bell, Ford Motor Company, NII Holdings, Rogers, Sprint Nextel, Telcel, T-Mobile UK, T-Mobile USA, U.S. Cellular, Verizon Wireless and Vivo Brazil.Back to Press Release Index