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Jan. 13, 2009
TeleNav Press Release:
One Hour Air Conditioning & Heating Delivers On 'Always on Time' Promise with TeleNav Track
99.9% customer timeliness rate achieved through GPS and tracking deployment
SUNNYVALE, Calif. and GILBERT, Ariz. – January 13, 2009 – One Hour Air Conditioning & Heating, a residential and commercial cooling and heating service provider, has improved dispatching efficiencies and employee accountability through TeleNav Track™, a cell phone-based GPS navigation and tracking service.
With its strong commitment to customer service, One Hour has quickly grown in the past five years. With the slogan, ‘always on time or you don’t pay a dime,’ One Hour makes the satisfaction of its over 40,000 Maricopa County customers a priority. After experiencing an increase in customer demand for improved air systems, One Hour saw the potential to expand its business by optimizing its technicians’ routes.
Prior to deploying TeleNav Track, One Hour’s technicians turned in weekly paper timesheets, offering little accuracy assurance. With TeleNav’s service on GPS-enabled Nextel Direct Connect capable Sprint phones, all mobile employees can now log in and out of jobs directly from their phones upon arriving and departing each job location. Because of this, One Hour estimates it saves approximately 40 hours a week, as employees no longer have to take time to fill out manual timecards.
“As our service commitment says, if we are not on time to an appointment, the customer does not pay for the visit,” said Jessica Kelly, office manager of One Hour. “Before having an effective call routing system in place, we were absorbing up to 15-20 percent of servicing costs. After implementing TeleNav Track, we saw an immediate improvement in meeting our customer timeframes. Today, our technicians are on time to more than 99.9 percent of appointments, making for happy customers and substantial savings.”
Not only is One Hour saving costs by meeting appointment times, the company has also eliminated the need to walk technicians through job details over the phone. With TeleNav Track, dispatchers send weekly job details to technicians directly from the Web site to the technicians’ phones. This results in an average time reduction of more than 500 hours annually. Technicians also use GPS navigation on their phones to get to each job location quickly and if a technician is running behind, dispatchers are alerted through TeleNav Track.
“One Hour gives its customers an ‘always on time’ guarantee so it needs to have the technology in place to ensure it can deliver on that promise,” said Sal Dhanani, co-founder and senior director of marketing of TeleNav. “TeleNav Track helps businesses get where they need to be, on time and efficiently. This helps to build stronger customer relationships, as well as increased revenues from repeat business.”
Currently, more than 9,000 organizations rely on TeleNav Track to help manage their mobile resources. In addition, industry analyst firm, Frost & Sullivan, recently recognized TeleNav Track with its 2008 North American Mobility Award for Best MRM Solution on a Handheld Device. For a free consultation or to order
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Media Contacts
Mary Beth Lowell
425-531-0122 phone
marybethl@telenav.com
Todd Witkemper
408-306-6677 phone
toddw@telenav.com
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