Shotgun FAQs


Q: How do I purchase TeleNav Shotgun?
A: To purchase TeleNav Shotgun in just a few easy steps, please visit the TeleNav Store.

Q: Why do I need a TeleNav connected service plan?
A: While TeleNav Shotgun can function as a standalone GPS navigation device, it is designed to do much more. Having Internet-connected service (TeleNav Connected Service™) enables you to access the most current traffic conditions, nationwide maps, routes and directory listings available. With the Internet-connected service you will also have access to the latest feature enhancements as they become available.

Q: How do I preplan my trips online?
A: Log in to My TeleNav to preplan your trips online. You can search for businesses, read ratings and reviews and enter destination addresses directly into the text box at the top of the page. Once you’ve selected your destinations, simply click “Send to TeleNav Shotgun” to send those addresses directly to the “Recent Places” on your TeleNav Shotgun.

You can also preplan your trips online with our convenient My TeleNav Browser Plugins. Click here to download a My TeleNav Browser Plugin for Microsoft Internet Explorer®, Mozilla Firefox®, Google™ Chrome or Google™ Toolbar.

Q: What if the stops I entered on My TeleNav don’t show up on my TeleNav Shotgun?
A: Once you’ve clicked “Send to TeleNav Shotgun” your TeleNav Shotgun will synchronize with your My TeleNav account and display the addresses in your recent stops. If you are unable to see these addresses, click “Refresh Recent Places” on your TeleNav Shotgun. If you’ve entered several addresses, you may also need to scroll down to the next page on your device to view all of them.

Q: What if I can’t see the My TeleNav Browser Plugin after I’ve downloaded it?
A: If you are using Microsoft Internet Explorer the TeleNav icon may not be immediately visible after you’ve downloaded the My TeleNav Browser Plugin. To correct this, right click on the Microsoft Internet Explorer toolbar and select “Customize,” then select “Add or Remove Commands.” In the pop-up window, select the TeleNav icon from the current toolbar buttons list and click “Move Up” until the TeleNav icon is at the top of the list. You may also need to close and restart your browser to see the change.

Q: What if a listing is incorrect in the TeleNav business directory?
A: If you notice a listing that is incorrect in our directory please e-mail us to let us know. We will escalate the problem with our content providers to get it resolved. We appreciate your patience through this process

Q: What if TeleNav says the address I am trying to navigate to is not found?
A:  Make sure you’ve entered the address correctly. Common mistakes are entering the street name incorrectly (e.g., Main Street instead of N. Main Street), or entering the wrong city for locations that are near the city limits. If your address is near city limits and you are unsure of the exact address, try entering the address with the zip code instead of the city and state.

If everything is correct and you are still receiving an error message, please e-mail us to let us know. We will escalate the problem with our content providers to get it resolved. We appreciate your patience through this process.

Q: What if my question is not answered here?
A: If your question is more technical in nature, please see our troubleshooting guide for tips and tricks that may help you.

If you still need assistance, don’t forget that our friendly, professional support staff is also on hand 24 hours a day, 7 days a week.

E-mail us or give us a call at 1 88 TeleNav 4 (1.888.353.6284) for assistance.