Basic Troubleshooting
To view simple troubleshooting you can perform on your own, please click on your wireless carrier to the left.
Top 3 Common Issues
Unable to reach server
TeleNav GPS Navigator will report this error when your mobile device cannot provide a network connection to the server. Select your carrier from the menu on the left to find a simple troubleshooting procedure you can perform on your own.
You may also contact TeleNav Customer Support at 888-353-6284 for assistance.
GPS signal weak or No GPS
You may encounter these errors, if your mobile device is unable to obtain a GPS reading at the time that TeleNav GPS Navigator requests this information in order to determine your location or provide a route. Select your carrier from the menu on the left to find a simple troubleshooting procedure you can perform on your own.
You may also contact TeleNav Customer Support at 888-353-6284 for assistance.
Account expired or Account not found
If you have not activated your account or if a billing issue is affecting it, My TeleNav and TeleNav GPS Navigator, may report one of these errors. Please contact TeleNav Customer Support at 888-353-6284 for assistance.
Please select your wireless carrier from the list:
