Telenav understands and respects your concerns about the use of your personally identifiable information, collected from you as a customer or visitor to our websites that identifies you as a specific person or entity ("personal information"). Personal information includes name, nicknames, birth date, gender, billing and shipping addresses, telephone numbers including mobile telephone numbers, social security number, last four digits of credit card numbers, credit card holder's names, credit card expiration dates, billing account number, Mobile Subscriber Identifier, Mobile Equipment Identifier, Network Address Identifier, IP address, call records, audible utterances, email addresses, personal interests, personal identification number (PIN), and if a corporate entity, may also include company name, purchase order number, and employee number and occupation. Personal information does not include anonymous or aggregate information, which after processing may not be associated with a specific person or entity. We believe that you should know what information about you we collect, as well as how that information is used, maintained, and, in some cases, shared. The following sets forth our privacy practices and policies, applicable to Telenav customers and visitors to the Telenav websites.
INFORMATION COLLECTED ABOUT YOU AND OUR USE OF SUCH INFORMATION
The types of personal and other information we may collect about you are primarily from three sources: (1) information you provide; (2) information automatically collected; and (3) information from other sources. How we use and maintain that information is described below.
(a) Register/Information Related to Your Account
We collect personal information about you when you register to become a customer of our services, and when you otherwise transmit such information to us via the internet (including partner websites) or by email. For instance, to maintain your account we collect and store in a database your name, nickname(s), billing address, email address, mobile phone number, or device ID/number for certain devices, mobile phone model, wireless carrier, and in certain circumstances the last four digits of your credit card number, credit card holder's names, and credit card expiration dates.
We use your name, billing address, and credit card number for the purpose of billing you for our services, and other services offered from within certain Telenav products, and with your permission, may store such information for future transactions.
(b) Website Use/Contact Our Customer Service Representatives
We use your email address to contact you with regard to your account, such as to communicate that it is about to expire or to confirm any change to your phone number, and to respond to any inquiry you submit via our websites or by email.
(c) Access Our Services
When you use any of our services, including when you use a mobile device equipped with one of our services, you will be asked to provide certain information. We use your mobile phone number/device ID number as your account number so that when you access our services for instructions or interact with our automated voice entry system, we can use caller ID to map your phone number to your account number.
As a customer of Telenav, you may also create a personal identification number (PIN), which we store in our database, for the purpose of you logging into your account on this website. In some cases, this PIN is generated for you automatically on your wireless device, and cannot be altered.
As a customer of Telenav, you also have the option of providing us with your home and work addresses (to the extent they differ from your billing address), which we store in our database, to enable you to access readily other features of our services.
On some versions of our services, you can also create a list of "favorite" addresses that can include your home and work addresses, and that you may edit on our website, or on your mobile device. We store these addresses in our database so that you can access them from your mobile device, and so that should you change devices, this collection of addresses will still be available to you.
(d) Third Party Applications
When you participate in a Telenav promotion, such as a sweepstakes or contest, you will typically be asked to provide your name and email address, and possibly other information such as your mailing address and telephone number.
We store this information in our database and will use it to communicate with you about the promotion. We also may use your email address from time to time to inform you about our products and services that we think will interest you, unless you inform us that you opt out from receiving such communications.
(f) Request for Information
(g) Public Forums
If you use or link to public forums such as social networking services, blogs on Telenav or non-Telenav websites, internet bulletin boards, or chat rooms, be aware that any personal information you submit can be read, collected, or used by other users of these forums, including to send you unsolicited messages. Telenav cannot prevent the distribution and use of such information by other parties.
(h) Other Submissions
We collect personal information about you when you submit survey responses, a job application or resume.
We automatically receive certain types of information, some of which may be associated with personal information, when you visit our websites or use our products and services.
(a) Information Related to Your Location and Route or Other User Content
Each time you access the Telenav GPS Navigator™ service or our partnered branded versions of GPS Navigator services, we record your route information, including your point of origin (which may be your then-current location), the address of your destination, the starting time of your trip, and the route you are instructed to follow. We record your current location when your wireless device requests a rerouting (which occurs, for example, when you deviate from the specified instructions). We maintain a database with these locations and route information, and may keep such information indefinitely to improve our map coverage and to provide other features that may enhance your service capabilities, functions, and your user experience. We may periodically receive your current location from the GPS hardware associated with your wireless device for the purpose of providing enhanced services. When your location and speed is used for these purposes, we strip it of your personal identity information, such as your phone number, prior to storing.
Our Telenav Track™ service combines GPS, wireless and web technologies to enable fleet dispatching and activity reporting. To provide the Telenav Track service, we record your route information, including your point of origin, the address of your destination, the starting time of your trip, and the route you are instructed to follow, and must periodically receive your GPS location from the GPS hardware associated with your wireless device, as well as internally continuously record, compile, and display data regarding the location of your GPS and wireless device. If an entity or another individual obtains the Telenav Track service for you, that entity or individual is our customer, and we may provide personal information on your use of the service to the entity at its direction, and use of such information by the entity is outside the control of Telenav.
When you choose to use your current GPS location for specifying the locale for a business finder search, or obtaining a map, we use your location information for the requested purpose, and then discard it. We anonymously record any search activities and results for comparative analysis. Further, we anonymously record transactions for the purpose of paying directory listing and mapping data providers.
Some versions of our services include a location and information sharing feature that enables you to send your location or other information to another party. These location exchanges are transmitted via the internet or text messages using Short Messaging Service (SMS). We record these location exchanges, and may keep such information indefinitely. To respect the privacy of any individual with whom you would like to conduct a location exchange, but who has requested not to accept SMS messages, we maintain a list of recipients who have opted-out of receiving these messages. For some applications we may save this location information until you replace it or elect to delete your account. Upon termination of our services, all data in your profile will be removed. However, information regarding yourself in connection with any particular event shall remain available within the applicable service, but shall remain available solely in connection with the event. Any other user submission data, email, or other such service interaction shall be removed from the applicable service, and shall no longer be available to you or other members of such service.
(b) Cookies, Web Beacons, and Similar Technologies on the Website and Telenav Applications
You may limit the automatic collection of certain information by our website by disabling the cookies using your browser options. Please be aware that disabling cookies may prevent you from using specific features on our websites, such as ordering services, or maintaining an online account.
(c) Other Information
When you use the voice command or entry features on our services, we record your audible utterance (what you said). We collect utterances from our entire subscriber population, organize them by what was said, and then use this information to adjust speech recognition performance parameters to improve accuracy.
We may retain any data you provide to us in an email inquiry, for the purpose of tracking the types of questions we receive.
We may obtain information about you from outside sources and add to it or combine it with your personal information. For example, we may request credit information when you initially subscribe for service, collect demographic and marketing data about you from third parties for marketing research and analysis to improve our products/services, obtain updated address information from our shippers, or collect information from other vendors that promote and distribute our products through their own brands.
WHEN YOUR INFORMATION WILL BE SHARED OR DISCLOSED
Consent Given/Transaction Processing
We may disclose personal information about you to third parties with your consent. Consent is sometimes implicit, as in the disclosure of personal information to third-parties who complete transactions or perform services on our behalf. For example, we routinely provide your name, billing address, and credit card information, along with the amount to be charged, to the bank that processes your credit card for billing purposes.
To the Primary Account Holder
We may disclose personal information of an account user to the primary account holder (the party financially responsible for the account). If a business, governmental agency, or other individual obtains service for you, that entity or individual is our customer, and we may provide personal information about you, or your use of the service to them or others at their direction.
Third Party Services or Third Party Service Providers
If you take advantage of a third party's services or products offered through the use of our services, we may disclose your personal information to such unaffiliated third parties. These entities may use this information that you provide in the course of your use of Telenav's services (including your name, nicknames, telephone numbers, audio files, and email and mailing addresses) to promote their products and services to you. Any such personal information that a third party uses will be subject to their applicable privacy policies.
We will comply with any subpoenas, court orders or other legal processes for any of the information about you in our possession, and we may use such information to establish or exercise yours, ours, or others' legal rights, or to defend against legal claims.
Information about you in our possession may be disclosed as part of any merger, acquisition, sale of company assets, or transition of service to another provider, as well as in the unlikely event of insolvency, bankruptcy, or receivership in which your personal information would be transferred as one of the business assets of the company. Telenav does not guarantee that any entity receiving such information in connection with one of these transactions will comply with all terms of this policy.
INFORMATION ON WIRELESS DEVICES
The Telenav software (and any upgrades, modifications, or additions thereto) that is factory installed or downloaded to, and resides upon your wireless device retains your manually entered account number and PIN, or reads it from the device. Having your carrier change the assigned phone number for your wireless device does not change the account number we maintain with regard to that device, which will result in your device not being able to access your Telenav account established using the previous phone number. If this happens, please contact Telenav customer care.
SECURITY OF PERSONAL INFORMATION
Telenav has implemented various physical, electronic and procedural safeguards to protect the confidentiality and security of personal information under our control. For instance, Telenav limits access to Telenav systems that store such information to authorized personnel. Telenav also employs the Secure Sockets Layer (SSL) protocol to protect your personal information when you bill on our website.
While Telenav maintains a multitude of security measures to prevent unauthorized access to or disclosure of your personal information, no security measures are absolute or wholly guaranteed. Telenav will make reasonable attempts to notify you if it determines there were unauthorized acts by third parties that violate the law or this policy, or other security breaches, or where otherwise required by law.
Telenav will maintain your personal information for as long as a business need exists, or as required by applicable laws, regulations, or government orders. When we dispose of personal information, we use commercially reasonable procedures to erase or render it unreadable.
Telenav will not knowingly request or collect personal information from any person under 13 years of age without prior verifiable parental or legal guardian consent. If, however, you authorize a child to use our services or products by providing them a device associated with your Telenav service, any personal information associated with such use will be treated as your information in accordance with this policy. Telenav encourages parents to be involved in the online activities (including wireless Internet browsing) of their children to ensure that no information is collected from a child without parental or
CHANGES TO THIS POLICY
UPDATE INFORMATION / REVOKE CHOICES / SUGGESTIONS / CONTACT INFORMATION
CONTACT INFORMATION FOR INTERNATIONAL USERS
Telenav has further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Telenav, please visit the BBB EU SAFE HARBOR web site at www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.
950 De Guigne Drive
Sunnyvale, CA 94085
Council of Better Business Bureaus, Inc.
BBB EU Safe Harbor
E.U. Data Protection Authority (E.U. DPA)
c/o United States Council for International Business
1212 Avenue of the Americas
New York, NY 10036
Telephone: (212) 354-4480
Fax: (212) 575-0327
Office of the Federal Data Protection and Information Commissioner FDPIC
CH - 3003 Berne
Telephone: +41 (0)31 322 43 95 (Monday - Friday, 10am - 12 am)
Fax: +41 (0)31 325 99 96
Telenav, Inc. warrants this Telenav Bluetooth® GPS receiver against defects in material and workmanship under normal use and service for a period of one (1) year from the date of purchase by the original purchaser. This warranty is extended only to the original purchaser.
If a defect in a receiver arises and a valid claim is received by Telenav within the one-year warranty period, Telenav will, at its option, either (1) exchange the receiver with another receiver, or (2) refund the purchase price of the receiver. When a receiver is exchanged, any replacement item becomes your property and the replaced item becomes Telenav’s property. When a refund is given, the receiver for which the refund is provided must be returned to Telenav and becomes Telenav’s property.
Telenav is not responsible for your shipping and other costs to return the receiver to Telenav or its authorized representative.
This warranty does not apply to:
This warranty also does not apply to any item other than the receiver. Specifically, this warranty does not cover any of the accessories shipped with your receiver, including the plug-in wall charger, the plug-in car charger, the USB cable, and the installation CD. TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED. AS PERMITTED BY APPLICABLE LAW, TELENAV SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF TELENAV CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS WARRANTY AND TO REPLACEMENT SERVICE AS DETERMINED BY TELENAV IN ITS SOLE DISCRETION.
No Telenav reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty. Some States do not allow limitations on how long an implied warranty lasts, and some States do not allow the exclusion or limitation of incidental or consequential damages, so one or more of the above limitations may not apply to you.
This warranty gives you specific legal rights. You may have other rights which vary from state to state.
To obtain service under this warranty, call Telenav at 1-88-Telenav-4 (1-888-353-6284). You will be asked for your email address for Telenav to send you a Return Merchandise Authorization (RMA) number and details for returning the receiver to Telenav. Alternatively, you may receive this information verbally over the phone. The receiver must be returned in the original packaging with (i) a copy of the email from Telenav identifying your RMA number, or some other writing specifying your RMA number, and (ii) proof of purchase in the form of a copy of your original receipt. (You may keep the receiver’s activation code and the installation CD.)
Use of the Telenav GPS Navigator service (the “Telenav Service”) requires payment of a monthly fee, which includes downloads to your wireless device of the Telenav GPS Navigator software and any upgrades, modifications, or additions thereto, but does not include any hardware that may be required for certain wireless devices (such as a GPS receiver).
Telenav will not refund any payments for the Telenav Service or any necessary hardware made directly to a cellular carrier (e.g., Sprint Nextel, AT&T, etc.) or otherwise not directly made to Telenav. Check with your cellular carrier for its policy on refunds of such payments.
If you pay for the Telenav Service or for any necessary hardware through a credit card at www.telenav.com or through a direct billing arrangement with Telenav, then you or Telenav may cancel your account at any time subject to the following policies:
If you pay for the Telenav Shotgun (“Shotgun”) through a credit card payment at www.telenav.com or through a direct billing arrangement with Telenav, then you may request a refund within the first 30 days after the date of purchase. Upon Telenav’s receipt of the Shotgun unit from you per the terms of this policy, the purchase price you paid for the Shotgun unit will be credited back to your credit card or otherwise refunded to you, along with any applicable sales tax. No refund will be made for any shipping or handling charges. The Shotgun unit for which the refund is provided must be returned to Telenav and becomes Telenav’s property.
Telenav is not responsible for your shipping and other costs to return the Shotgun to Telenav or its authorized representative.
To request a refund, call Telenav at 1-88-Telenav-8 (1-888-353-6288). You will be asked for your email address for Telenav to send you a Return Merchandise Authorization (RMA) number and details for returning the Shotgun unit to Telenav. Alternatively, you may receive this information verbally over the phone. The Shotgun unit must be returned in the original packaging including all original accessories and with (i) a copy of the email from Telenav identifying your RMA number, or some other writing specifying your RMA number, and (ii) proof of purchase in the form of a copy of your original receipt. The Shotgun unit and all original accessories must be in good physical and operational condition; damaged product will not be accepted for return. Telenav must receive your return of the Shotgun unit per the terms of this return policy within ten (10) days from the date the RMA number is provided to you. Failure to return the Shotgun unit in this timeframe, or otherwise not in compliance with the terms herein, will invalidate your RMA.
Use of the Telenav Connected Service (“TCS”) which includes downloads to your wireless device of selected upgrades, modifications, or additions to TCS, requires payment of a monthly fee.
If you pay for TCS through a credit card payment at www.telenav.com or through a direct billing arrangement with Telenav, then you or Telenav may cancel your account at any time subject to the following policies: