Telenav makes every effort to comply with the Mobile Marketing Association (MMA) Consumer Best Practices Guideline for the use of text messages for conducting its word-of-mouth marketing campaign. To review these guidelines, go to http://www.mmaglobal.com/documents/best-practices.
Case 1: Upon receiving activation notification from a wireless carrier, Telenav may send text messages to advise its subscriber that their Telenav accounts have been activated. Generally, these messages are sent via the messaging gateway owned by the wireless carrier that provisioned the order for Telenav services. Except for these activation confirmation messages, Telenav does not send any text messages on its own.
Case 2: Telenav allows its mobile device application subscribers to share addresses and other relevant content with other parties using text messaging via Telenav's short code address. For example, if John Doe wants to share the address of a new club he likes, he can send the address to his friend Tom Smith from within the Telenav mobile device application. When Tom Smith receives the message, it will be sent from Telenav, Inc's short code, but opening the message will reveal that John Doe originated it.
In both Case 1 and Case 2 above, the standard messaging rates (charges) imposed by the wireless carrier, if any, for delivering or accepting a message will apply.
Every message sent via Telenav's short code includes instructions to reply STOP to stop future messages being sent on behalf of Telenav's customers. When Telenav receives a STOP message via a reply to its short code, Telenav is compelled by the MMA guidelines to inform the recipient of the original message that no additional messages will be sent, and to not deliver any further messages for any reason.
If a message recipient wishes to get HELP on the Telenav services to better explain why he received the message, the recipient can send reply with HELP to the message, or any other person can send HELP to the Telenav short code, 69355, at any time. Telenav will respond with a message that directs the sender to this portion of the Telenav.com web site.
If a recipient, or any other person, has sent STOP, CANCEL, or any other word that could be reasonably interpreted as meaning the recipient wanted text messages from Telenav's short code to cease, but later determines that he does want to receive messages from Telenav's short code, the party wishing to restart services should send RESTART as the subject of a text message to Telenav's short code, 69355.
If this information does not address a concern you have about Telenav's use of text messages or SMS, please send an e-mail to support@telenav.com.